Parent FAQ

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Q. I Have lost my child's order form, how do I make an order?

A. Please call us on 0845 094 9183. We will ask you a variety of questions to ensure you are the child's parent before giving this information out. 

 

Q. How do I order?

A. Enter your unique code in our order section. This will then link you to our printers where you can see all our different packs, products, and prices. If you do not want to order online, we can help you through the payment over the phone by calling 0845 094 9183.

 

Q. Has the early bird discount already been applied?

A. No. Once you have chosen your products, you will be able to enter your schools code for the first 10 days. If paying via phone, please quote this code to a member of our staff.

 

Q. How long do you keep the images for?

A. We hold the images online for up to a year. If you have images from before this, please simply call us and we will go through our past records.

 

Q. Can my children have a photo taken together?

A. In most cases yes. It is dependent on the school if they choose to have siblings or family shots on the day or not.

 

Q. Are the images of my child online safe?

A. Yes! We actively ensure all data protection laws are kept up to date. There are no links to the child as to who they are on the order form. The order forms carry a unique number and password which will only identify that child.

 

Q. How long until I receive my order?

A. All orders are sent out within one week (depending on the products ordered) via Royal Mail.

 

Q. I have not received my order. What do I do?

A. Please call or email our office and a member of our customer care team will be happy to help.

 

Q. My order has arrived and it is damaged, or I am not happy with it. How do I resolve this?

A. Please call or email our office and a member of our customer care team will be happy to help.